1. Make sure if the partner merchant scans your PRed QR code properly.inflatable castle

2. Generally the transaction procedure takes couple of seconds and no more than five minutes, please be patient while waiting. In the meanwhile, you should double check if the internet works properly.

3. Other than that, if you still cannot redeem PReds, please contact PRed platform App by sending email to cs@pineapplec.com and attach any transaction records like printed receipts. There will be customer service agent to follow up.